Scope
We agree the problem, the deliverable and what done looks like, in writing.
Consulting
The platform, and the people to run it.
Not every team has the people to run Medialake from day one. Our consultants design, build and operate the workflows your marketing organisation needs, in fixed-price packages with defined deliverables.
Where support ends
Support keeps you running. Consulting moves you forward.
Your subscription covers everything it takes to run Medialake well. When a request changes what Medialake does for you, it becomes a consulting package, with its own scope, owner and outcome.
Included in your subscription
Customer success
- Onboarding and connecting your agreed sources
- Running the modules in your contract
- Platform support and user training
- Regular reviews and standard reporting
- Product updates as they ship
A consulting package
Consulting
- New workflows built around your rules and processes
- New markets, brands or sources beyond the agreed scope
- Custom rule sets, from brand guidelines to sector regulation
- Bespoke reporting for leadership and the board
- Medialake running the platform on your behalf
The rule of thumbIf it changes how well Medialake runs, it's support. If it changes what Medialake does, it's consulting. We'll always say which before any work starts.
How it works
Priced by what you get, not how long it takes.
Every package has a defined outcome and one fixed fee. No timesheets, no day rates and no open-ended retainers.
01
02
Fix the fee
One price for the package, agreed before any work starts.
03
Deliver
A named Medialake lead runs the work, with checkpoints your team can see.
04
Sign off
You accept against the agreed criteria. Recurring packages then run on a set cadence.
The packages
Modular by design. Start with one, add the next.
Each package stands on its own and plugs into the next, the same way modules plug into Medialake.
01One-off
Estate audit
A complete read of your creative estate, from the DAM to live channels, to set the baseline everything else is measured against.
You getAn audit report with your AUR™ baseline and priority actions
02One-off
Workflow build
We design and build a new workflow around your process, such as a green-claims audit or a brand guidelines check.
You getA tested workflow, live in your Medialake instance
03One-off
Rule set design
Your brand, legal and market rules turned into checks Medialake can run, with a clear owner for every flag.
You getA documented rule set and approval flow, deployed
04One-off
Market rollout
Extend Medialake to new brands, markets or sources beyond your agreed scope, onboarding local teams as we go.
You getNew markets live, connected and trained
05Recurring
Leadership reporting
A regular read-out for the CMO and the board on risk, utilisation and what is driving growth.
You getA monthly or quarterly report, presented by your lead
06Recurring
Managed operations
Medialake runs the platform for you. Audits, reviews, flags and follow-ups, handled by our team on your behalf.
You getA forward-deployed engineer and an agreed service cadence
Managed operations
No team to run it?
We run it for you.
Many enterprises know what they need to control and measure, but don't yet have the people to operate it. Managed operations puts a forward-deployed engineer from Medialake inside your team to run it end to end.
Your team keeps the decisions. We do the operating.
- Who runs itA forward-deployed engineer from Medialake, working inside your marketing team
- What they doRun audits, triage flags, maintain workflows and keep sources connected
- Who they report toYour marketing leadership, on a cadence you set
- How it's measuredAgainst the service levels in your statement of work
- When it endsWhenever you're ready. We hand over to your team with full documentation
Every package
Contracted, owned and accountable.
Consulting runs on the same enterprise footing as the platform itself.
A statement of work
Scope, deliverables, timeline and acceptance criteria, signed before work starts.
A fixed fee
Agreed up front and priced per package, so budgets don't move with the hours.
A named lead
One accountable person at Medialake, from scoping to sign-off.
The same security
All work runs under Medialake's ISO 27001 and SOC 2 Type II controls.
Your data stays yours
Your creatives and data are never used to train AI models, ours or anyone else's.
Built to hand over
Everything we build is documented, so your team can take it on at any point.
Start a package
Bring us the problem.
We'll scope the package.
Tell us what you need to control, measure or run, and we'll come back with a fixed scope and fee.